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Parent Message
MetaFaq Yourself
Sounds like fun doesn't it? Two Cambridge students have come up with a 'smart' FAQ that can answer user questions; Online Guide Comes to the Aid of Technophobes, article on Ananova. Essentially, a database of answers is used to match the question and the user is given an answer is plain English. If an appropriate answer is not found, the question is forwarded to an expert human. This approach not very common yet, but definitely not novel, though this is the way tech support should be handled. Technically, I'm not sure how competent the natural language processing is. Can it actually tailor the database content to the question? Can it merge answers? I assume a static block of text is returned, but that would be a good start none-the-less. |
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All the Answers
BBC News is also running a story on Metafaq: Net 'Brain' Has All the Answers. Not much more information about the technology, sadly. There's one on VUNet too; Internet 'Brain' Speeds Up Searches. |
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